frequently asked questions

All Your Skin Vibe Questions, Answered

about the cloth

What is it made of?

Skin Vibe™ cloths are crafted from high-tech, very fine fibers much like the thickness of a hair that are designed to be non-toxic and chemical-free. This specialized structure allows the strands to reach deep into your pores to lift away makeup, oils, and impurities using nothing but warm water.

By using these advanced, soft fibers instead of traditional chemicals, the cloth provides a gentle yet deep clean that is safe for all skin types, including sensitive and mature skin.

Does it work on all makeup types?

Skin Vibe™ is designed to tackle everything from daily foundation and blush to stubborn eye makeup using only warm water. Because our fibers are as fine as hair, they reach deep into the texture of your skin to break the bond between the makeup and your face.

Is it safe for sensitive skin?

Absolutely. Skin Vibe™ is a game-changer for sensitive skin because it eliminates the need for the harsh chemicals, fragrances, and preservatives found in traditional cleansers and makeup wipes.

Since the cloth uses only warm water and very fine fibers to lift away impurities, it prevents the redness and irritation often caused by chemical reactions or vigorous scrubbing. The ultra-soft material is specifically designed to be gentle on delicate areas, making it safe for those with conditions like eczema, dermatitis, or easily reactive skin.

Can I use it in the morning too?

Definitely! Skin Vibe™ is a perfect addition to your morning routine. Using it when you wake up helps gently sweep away the sweat, excess oils, and overnight skincare products that accumulate while you sleep.

It provides a light, natural exfoliation that refreshes your complexion and smooths your skin's texture, creating a clean and glowing canvas for your morning serums or makeup application.

usage & care

How damp should it be?

The cloth should be thoroughly saturated with warm water and then lightly squeezed so it is damp but not dripping. Ensuring it is well-soaked allows the ultra-fine fibers to glide smoothly and effectively "grip" makeup and impurities for a clean finish.

How do I clean it?

To clean your Skin Vibe™ cloth, simply wash it with warm water and mild soap after each use to remove residue. For a deeper clean, toss it into a cool, gentle machine cycle without bleach or fabric softeners, then hang it to air dry to keep the fibers effective.

Can SKin Vibe Cloth be used for regular face washing, even without makeup?

Absolutely. Skin Vibe™ is excellent for daily cleansing even on makeup-free days, as the fine fibers effectively lift away excess oils, sweat, and environmental pollutants that accumulate on the skin. It provides a gentle exfoliation that leaves your face feeling smooth and refreshed without the need for harsh soapy cleansers.

orders & shipping

How long does shipping take?

Our Melbourne warehouse aims to have your shipment dispatched in 24-48 hours, during standard business days. Orders typically arrive between 2-8 business days after dispatch.

Please be aware shipping times may vary.

Do you ship internationally?

Sorry, not at the moment.

What is your return policy?

If Skin Vibe™ doesn’t remove your makeup with just warm water or you aren't completely in love within 30 days of delivery, simply email us your order number for a full refund. You can even keep your first pack with no return required (valid for first-time orders, one per household).

Plus, our 1,000-Wash Promise covers every cloth for a full 12 months. If any cloth frays, loses its effectiveness, or the stitching fails under normal care, just send us a photo with your order number and we will send a replacement free of charge.

returns & refunds

What if my order arrives damaged or incorrect?

If your Skin Vibe™ order arrives damaged, please contact us within 5 business days of receiving your delivery.

To help us resolve this quickly, follow these steps:

Take Photos: Capture clear images of the damaged product and the packaging.

Email Us: Send the photos along with your order number to our support team.

Resolution: We will review the details and arrange for a free replacement or a full refund as part of our commitment to quality.

Please avoid using the damaged item or disposing of the packaging until you have heard back from us.

How long do I have to request a return?

If Skin Vibe™ doesn’t remove your makeup with just warm water or you aren't completely in love within 30 days of delivery, simply email us your order number for a full refund. You can even keep your first pack with no return required (valid for first-time orders, one per household).

Plus, our 1,000-Wash Promise covers every cloth for a full 12 months. If any cloth frays, loses its effectiveness, or the stitching fails under normal care, just send us a photo with your order number and we will send a replacement free of charge.

How long does it take to receive my refund?

Once your refund is approved, it typically takes 7 to 14 business days for the funds to appear in your bank account.

This timeline can vary slightly depending on your bank's specific processing speeds. The refund will be automatically credited back to your original payment method. If you haven't seen the credit after 14 business days, we recommend reaching out to your bank or card provider for an update.

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